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|Number Of Pages||Offer|
|15 to 25 Pages||10%|
|25 to 50 Pages||15%|
|More than 50 Pages||$15/Page|
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✓ Our refund policy covers projects only within 15 days commencing from delivery date.
✓ Should the client return the work after 15 days for quality issues, the client shall be charged with 30% for review and 50% for rework. These are calculated based on the file length and/or page count).
✓ This refund policy is limited only for category A (Excellent) and B (Good) quality audio/document.
✓ We reserve the right to conduct a proofreading review, to determine the validity of a quality issue before processing a refund.
✓ The request shall be honored if the results of the proofreading review is able to validate a failure in our stated quality standards and guidelines. A revised copy shall be requested from the client.
✓ This refund policy is not applicable for poor quality audio or poorly written documents from clients and Rush orders.
✓ We do not guarantee Accuracy for Rush orders and poor quality audio or poorly- written documents. We also reserve the right to refuse rework requests under these conditions.
✓ The turnaround time starts only upon the completion of the payment, and not from the time of file upload.
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