terms and conditions

Refund policy

✓ Our refund policy covers projects only within 15 days commencing from delivery date.

✓ Should the client return the work after 15 days for quality issues, the client shall be charged with 30% for review and 50% for rework. These are calculated based on the file length and/or page count).

✓ This refund policy is limited only for category A (Excellent) and B (Good) quality audio/document.

✓ We reserve the right to conduct a proofreading review, to determine the validity of a quality issue before processing a refund.

✓ The request shall be honored if the results of the proofreading review is able to validate a failure in our stated quality standards and guidelines. A revised copy shall be requested from the client.

✓ This refund policy is not applicable for poor quality audio or poorly written documents from clients and Rush orders.

✓ We do not guarantee Accuracy for Rush orders and poor quality audio or poorly- written documents. We also reserve the right to refuse rework requests under these conditions.

✓ The turnaround time starts only upon the completion of the payment, and not from the time of file upload.

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